Computers
Your computers are probably intended to be tools rather than the centre of your business. And like any tradesman, you will be more efficient with good tools at your fingertips. Whether buying new or utilising & upgrading existing hardware, you need the right tools and they ought to be in good condition. We can supply new workstations and servers designed and built around your intended usage. We do not keep quantities of stock, but rather build as needed, so that we never try to sell hardware that you don't require. Likewise with parts for upgrades or repairs, we only source and supply parts actually needed so we never apply "pressure sales tactics" just to shift unwanted stock - we have no unwanted stock.
Machines can be supplied with or without operating systems, so if you have already purchased site licensing for, say, MS Windows XP, then there may be no need to buy a computer whose cost includes another Windows license. We can also supply workstations and servers with Ubuntu, a free GNU/Linux operating system installed. See our Free and Open Source Software page. And of course, we are happy to help you deploy new computers purchased elsewhere, perhaps from a major manufacturer such as Dell or HP, by offering our on-site expertise.
Repairs to existing equipment are methodically undertaken and, wherever possible, the life expectancy of the machines is extended instead of automatically advising new replacements. In fact, many computers eventually get slower due to registry bloating and errors, and because frequent security updates require the machine to run more and more lines of code at startup. This is more common than faulty hardware. We can usually determine whether software or hardware is at fault fairly quickly by booting to a Linux-based Live CD. These methods are beneficial to your business, and underscore the value in using our services.
Internet Services
Use of the Internet falls loosely into three categories: connection to the "worldwide web" to browse; use of the connection to send and receive data, perhaps as e-mail; setting up a "presence" on the Internet for your company in the form of a website for others to browse. We can help with all three. Connection to the Internet is usually most cost-effective when broadband is used. Single users and larger networks have benefitted from broadband supplied by ourselves. However, we can also offer on-site support regardless of the ISP (Internet service provider) you use. Some of our clients find it cost-effective to have our engineer diagnose faults rather than potentially spend hours on the phone to a foreign call centre waiting for broadband support. Data transfer via broadband can greatly benefit businesses. E-mail can be set up to arrive at a mail server in the office then distributed to each employee's computer. Or, remote home workers can securely connect to the office network via the broadband connection, or two offices could connect this way in a Virtual Private Network (VPN). These things need to be set up well so that the network remains secure, and we have done just that for many customers. A web presence or a website for you to tell the world about your company needs a domain name registered and hosting space for the site to exist on. These can all be arranged by ourselves so you can treat these separate details as one whole. Some companies have undergone expansion through time and their website, e-mail addresses and methods of handling these have all been added piece by piece like patchwork. We can help you get all that together into a coordinated, unified picture with your e-mail domain name matching your website domain name, and all managed from one location.
End User Support
Your staff are likely competent in their use of computers, but as you move with the times, they may have to get used to some new procedure or upgraded software that's different from before.
Davel Technology can offer telephone support for rapid answers to questions, on site assistance so that you can ask the engineer in person any questions that arise, remote desktop assistance whereby we can take control of your desktop from our workshop computers, or text-based e-mailed assistance for matters not requiring rapid response. Our support of your end users can save you money as it helps them work more efficiently.